Plans and billing

Open Billing. Billing is handled by Stripe: enter the email address you used at checkout and Stripe emails you a one-time sign-in code.

Change plan

Choose Update plan. Upgrades take effect immediately and you pay the prorated difference. Downgrades, and switching from yearly to monthly billing, take effect at your next renewal; until then you keep your current plan. New storage limits and apps usually apply within a few minutes.

Update your card or billing address

Choose Update payment method or edit Billing information. Tax IDs for businesses can be added here too.

Invoices and receipts

All past invoices are listed under Invoice history and can be downloaded as PDFs.

If a payment fails

We’ll email you and retry the payment over the following days, and your apps keep working during that time. If payment still can’t be collected, your apps are paused — nothing is deleted. Update your card and access returns automatically.

Cancel

Choose Cancel plan. You keep access until the end of the period you’ve paid for. After that, your data is kept for at least 30 days so you can return or export it, then deleted. See your data.

Refunds

Changed your mind? Yearly plans can be refunded within 14 days of purchase or of a yearly renewal, and monthly plans within 3 days of the first payment or of a monthly renewal. Write to us from your account email within that time. A refunded plan is cancelled straight away, and you can still export your data. The details are in the Refund Policy.

Still stuck? Contact support.